Currently, about 57% of employees have the option to work from home.
By skipping the daily commute, and avoiding distractions in the office, telecommuting is a great way to boost productivity. However, remote employees can wind up costing your company a fortune if you don’t know how to keep them engaged.
Thankfully, there are a ton of tools at your disposal to help remote workers still feel like a part of the team. For instance, you can host a weekly video conference, or start using a team communication platform.
What other ways can you boost your company’s operational efficiency? In this article, we’ll review the top business productivity tips for both in-house and remote employees.
Read on to learn how to make your business more productive.
Creating a Customer-Focused Culture
One of the first ways to boost your operational efficiency is by remembering to put your customers first. Creating a customer-focused culture means doing more than just providing superb customer service. You also have to teach your employees the “why” behind the service you provide.
For instance, you can teach your team about the 5 costs your company will endure if your customers aren’t satisfied. When employees understand the bigger picture, it’s easier to reach goals as a team.
Tracking the Right KPI Metrics
Moving on, you’ll need a way to track the efficiency of your current business operations. One of the best ways to track your company is by monitoring key performance indicators or KPIs. Here’s a short list of KPIs you should keep an eye on:
- Lead conversion rate
- Monthly sales growth
- Average conversion timeline
- Sales contact methods
- Time spent working on different tasks
It’s especially important to track the amount of time your sales team members are spending doing customer service related tasks. If you notice your sales team is spending more time managing accounts, instead of opening new ones, it may be time to update the sales team’s daily tasks. By redistributing some of the tasks to your customer service team, you’ll be creating more money-making opportunities for your company.
Before you start implementing KPIs, you’ll need to fully explain them to your employees. Make sure employees know the KPIs are there to help them and the company thrive.
Next on our list of business productivity tips, we have communication. To be successful, you have to maintain clear lines of communication with your customers, clients, and vendors. To make digital communications easier, we suggest using customer relationship management (CRM) software.
A CRM will give you the ability to manage customer’s accounts, send emails, and communicate internally with your staff and vendors. By using a CRM, you’ll also be able to save time with the help of automated functions, such as drip campaigns and chatbots.
Boost Your Operational Efficiency
Boosting your company’s operational efficiency can be easy when everybody’s working together to achieve the same goal. Go ahead and schedule a company meeting for later this week to get all of your employees on the same page.
During the meeting, you can review your company’s new KPIs, and answer any questions your team members might have. Be sure to explain how the KPIs are going to help the company be better and stronger! For more savvy business efficiency tips like these, explore the rest of our site.